Real-time voice makes support faster, more personal, and more effective.
Instant Escalation
Escalate complex support issues to specialists with one click. No tickets, no waiting — just voice.
Live Coaching
Supervisors can silently monitor calls and provide real-time guidance to agents through dedicated rooms.
Call Recording for QA
Record every interaction for quality assurance, compliance review, and training purposes.
AI Transcription & Search
Automatically transcribe all voice interactions. Search across your entire support history by keyword.
Team Analytics
Track response times, room usage, and team activity. Identify coaching opportunities with data.
In-Room Messaging
Combine voice with text messages for sharing links, case numbers, and reference materials.