Introduction

Welcome to the **whoot.** documentation. Learn how to set up incident management, emergency alerts, two-way SMS, and always-on voice rooms for your organisation.

What is whoot?

whoot. is an incident & crowd management platform built on always-on, ultra-real-time voice. Rooms stay open permanently — your team talks with push-to-talk, and the same live, recorded audio powers emergency alerts, two-way SMS, public response pages, a live incident map, and AI security-operations intelligence.

Nothing needs scheduling, and nothing needs setting up mid-incident. The rooms, the recipient lists, and the response pages all exist before anything happens — so when something does, you alert everyone, coordinate the response, and account for every person from one place.

Key Features

• Live Voice Rooms — Always-on rooms your team can join and leave freely, with push-to-talk, latch mode, and real-time presence.
• Emergency Alerts — Full-screen visual alert and audio siren on every connected device, bypassing Do Not Disturb, with an audit trail of who was notified and when.
• Two-Way SMS — Always-on recipient lists that reach any phone with no app installed, with replies visible to the whole team.
• Response Pages — A live page for every alert recipient: operator updates, a one-tap safety check-in, and live location sharing.
• Live Incident Map — Locations, pings, what3words references, and annotated venue maps on one shared operational picture.
• Recording & Transcription — Record any room and get AI speech-to-text in 30+ languages, feeding incident replay and after-action review.
• Security Operations Intelligence — Entity extraction, threat tracking, and corroboration over live voice as your teams speak.
• PSTN Dial-Out & Dial-In — Pull phones in 40+ countries into rooms, or give a room its own number anyone can call.
• Enterprise Security — 50+ RBAC permissions, SAML SSO, configurable MFA, and immutable audit logs.

How It Works

whoot. uses WebRTC for sub-150ms end-to-end audio. Each tenant gets a set of persistent voice rooms. Users connect through the browser or the native iOS and Android apps, and audio is routed through TURN/STUN servers when direct connections aren't possible. People you alert never need an account: response pages and two-way SMS work on any phone.

1. Sign up and create your workspace (takes ~90 seconds)
2. Invite your team via email — they get a one-click join link
3. Create rooms for operations, stewards, control room, or anything else
4. Add recipient lists so alerts reach everyone — app or no app
5. Start talking — hold your push-to-talk key and go

Getting Started

The fastest way to get up and running is to follow our Quick Start guide.

For a deeper understanding, browse the Core Concepts section, the Security Operations section for incidents, emergency alerts, response pages and the live map, or the SMS section for recipient lists and two-way messaging.

Prerequisites

Before you begin, make sure you have:

• A modern web browser (Chrome, Firefox, Safari, or Edge)
• A working microphone and headphones
• An active internet connection

Supported Platforms

whoot. runs in any modern browser that supports WebRTC, with native apps for iOS and Android. Alert recipients don't need any of them — response pages and two-way SMS work on any phone.

Documentation Structure

• Getting Started — Installation, quick start, and prerequisites.
• Core Concepts — Rooms, push-to-talk, and audio configuration.
• Guides — Step-by-step walkthroughs for common workflows.
• Administration — Tenant management, roles, SSO, billing, and compliance.
• Security & Security Operations — Platform security, plus incidents & protocols, emergency alerts, the response page, the live incident map, and after-action reviews.
• Features — Deep dives into Recording, Transcription, and Dial-Out.
• SMS — Numbers, recipient lists, sign-up links, and opt-out compliance.
• Intelligence & Analytics — Incident replay, insights, and reporting.

Need Help?

If you run into any issues, check the relevant documentation section or use the Get Help button inside your dashboard to reach our support team directly.