Channel Dial Out

Dial landlines and mobiles from 40+ countries directly into your voice channels. No app download for callers. Included in every whoot. plan with a pooled dial-out allowance.

What's Included

• PSTN connectivity — Dial any phone number from 40+ countries
• Up to 5 external callers — Per channel, simultaneously
• No app required — Recipients just answer a standard phone call
• Speaker identification — Dial-in participants are tagged just like browser users
• Full feature integration — Recording and transcription include dial-in participants

Pooled Allowance

Every user on your plan contributes 100 dial-out minutes per month to a shared pool. The entire team draws from this pool — it doesn't matter which users or channels consume the minutes.

• Example — A 10-user workspace gets 1,000 dial-out minutes per month
• Usage is tracked in real time in your billing dashboard
• Email alerts at 50%, 80%, and 100% of your allowance keep you informed

Overage

If your team exceeds the pooled allowance, additional minutes are billed at £0.03 per minute at the end of the billing cycle. Administrators can disable overage — when the allowance is exhausted, dial-out pauses until the next period.

Setup

See the PSTN Dial Out guide for step-by-step instructions.

Supported Countries

whoot. supports dial out to 40+ countries. Popular destinations include:

Technical Details

• Number format — E.164 international format (e.g. +1 212 555 0123)
• Audio quality — PSTN audio quality (8kHz) blended with WebRTC channel audio
• Caller ID — Calls originate from a local or toll-free number
• Concurrent calls — Up to 5 per channel

Works With

• Recording — Dial-in participants are captured in recordings
• Transcription — Dial-in speech is transcribed with speaker tags