The parts of the platform the incident above ran on, as the product names them.
- Emergency alerts
- Full-screen siren and visual alert on every connected device. Bypasses Do Not Disturb. Audit-logged delivery.
- Two-way SMS
- Always-on recipient lists priced by size, not seats. Replies land where the whole team can see them.
- Response pages
- A live page for every recipient: updates, one-tap check-in, live location. Works on any phone, no app.
- Live incident map
- Location pings, what3words and annotated venue plans on one shared operational picture.
- Accountability
- Live accounted-for counts, read receipts, automatic re-pings, and distress cases with claim and resolve.
- Photo and voice evidence
- Reports and responses carry photos and voice notes, transcribed and filed against the incident.
- Always-on voice
- Sub-150ms push-to-talk rooms that already exist when the first report comes in. Fully recorded.
- Timeline, replay and evidence pack
- A sealed record of every action, replayable with synced transcripts, and exportable as an evidence pack with the audio, photos and checksums an inspector or the police can verify.
- Live monitoring
- Every room read for the duty manager: a live pulse, plain-English summaries, and signals raised when rooms, reports and alerts start pointing at the same thing.
- Voice log
- “Control, log: relief gate opened.” The words after the phrase become the occurrence book, under the speaker’s name, with the recording behind every line.
- Duress phrases
- An agreed phrase that means help without saying so. Managers’ phones ring through Do Not Disturb; the speaker’s radio stays silent.
