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Service status

whoot. status

All systems operational

Planned maintenance is announced here at least two weeks ahead. Unplanned disruption is posted as soon as it is identified and updated until it is resolved.

Components and availability

United Kingdom · London · eu-west-2

Uptime · 90 days
100%
Downtime · 90 days
none
Maintenance · 90 days
17h

Platform

API

The public REST API at api.whoot.me — provisioning, messaging and directory endpoints.

100%Operational
90 days agono outages recordedtoday

Dashboard

The web dashboard and the whoot.me website.

100%Operational
90 days agono outages recordedtoday

Authentication

Sign-in, single sign-on, invitations and session issue across web, iOS and Android.

100%Operational
90 days agono outages recordedtoday

Voice

Voice Gateway

Channel join, presence and real-time signalling for the voice clients.

100%Operational
90 days agono outages recordedtoday

Voice Media

Live audio for talk groups and calls, including relay for restricted networks.

100%Operational
90 days agono outages recordedtoday

Telephony

Dial-out to and dial-in from the public telephone network.

100%Operational
90 days agono outages recordedtoday

Recording & Transcription

Call recording, retention and live transcription.

100%Operational
90 days agono outages recordedtoday

Alerting

SMS Alerting

Outbound SMS alerts, inbound replies and delivery reporting.

100%Operational
90 days agono outages recordedtoday

Push Notifications

Alert and call delivery to the iOS and Android apps.

100%Operational
90 days agono outages recordedtoday

Incident Response Links

The public response pages people are sent during an incident.

100%Operational
90 days agono outages recordedtoday
OperationalDegradedPartial outageMajor outageMaintenanceNo data

Uptime excludes announced maintenance from the calculation and counts degraded performance as available, reported separately above. Days run midnight to midnight, UK time. The same figures are available as JSON, so you are not required to take ours.

Notifications

Get notified

One email when a notice is published, and one when it is resolved. No account needed, and every message carries a one-click unsubscribe.

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Last 90 days

August 2026

Planned maintenanceResolvedVoice GatewayVoice Mediauk

Voice signalling upgrade

5 Aug 2026, 02:00 — 03:00 (UK time)

Planned upgrade of the signalling servers that handle channel join and presence.

Clients reconnected once during the window and resumed in the channels they were in. Audio already in progress was not interrupted.

July 2026

Service incidentResolvedRecording & Transcriptionuk

Live transcription delays

31 Jul 2026, 13:10 — 15:40 (UK time) · lasted 2h 30m

Our speech-to-text provider reported degraded performance, and live transcripts lagged the audio by up to two minutes.

Recording and playback were unaffected, and every affected call was transcribed in full once the provider recovered.

Customer organisations also receive these notices by email to their nominated technical and administrative contacts, and see active notices inside the dashboard.

RSS feedJSON APIEmail updates

For anything not listed here, contact support@whoot.me.

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© 2026 whoot. All rights reserved. whoot is a trading name of Eager Lobster Ltd. A company registered in England and Wales. Company Number 17038042. Registered Office: First Floor 1 Des Roches Sq, Witan Way, Witney, England, OX28 4BE. Prices shown on this website are exclusive of VAT, GST or other applicable taxes.

all systems operationaldesigned in london · always-on
Planned maintenanceResolvedRecording & Transcriptionuk

Recording storage retention migration

19 Jul 2026, 01:00 — 05:00 (UK time)

Planned migration of recording storage to versioned buckets with object lock, run overnight against the archive tier.

New recordings and live transcription continued normally. Playback of recordings older than thirty days was queued and served with a delay during the window.

Planned maintenanceResolvedAPIDashboardAuthenticationIncident Response Linksuk

Network and certificate rotation

3 Jul 2026, 01:00 — 03:00 (UK time)

Scheduled rotation of edge TLS certificates and a load balancer configuration change.

Web, API and authentication surfaces ran in maintenance for the window. Sessions were preserved and no re-authentication was required.

June 2026

Service incidentResolvedPush Notificationsuk

Delayed push notifications to iOS devices

27 Jun 2026, 18:30 — 20:05 (UK time) · lasted 1h 35m

Apple's push service returned elevated latency, delaying alert and call notifications to iOS devices by up to several minutes. Android delivery was normal throughout.

Alerts continued to be delivered by SMS and were visible in the app on open. Latency returned to normal without action on our side.

Planned maintenanceResolvedTelephonyuk

Carrier interconnect maintenance

21 Jun 2026, 01:00 — 04:00 (UK time)

Planned work by our telephony carrier on the interconnect that carries dial-in and dial-out traffic.

Calls to and from the public telephone network were routed over the secondary interconnect for the duration. In-app voice was not affected.