Session Replay

Replay any recorded conversation with full timeline controls, speaker-tagged waveforms, synced transcription, and keyword search. DVR for your team's conversations.

Overview

Session Replay lets you catch up on conversations you missed, review what was said in a meeting, or audit conversations for compliance. It combines audio playback with visual tools to make navigating conversations fast and intuitive.

Opening a Replay

1. Navigate to the channel with recordings
2. Open the Recordings panel
3. Click on any recording to open the Session Replay player

Replay Controls

Timeline Scrubbing

The timeline shows the full duration of the conversation. Click anywhere to jump to that point. Drag to scrub through the audio. The current position is highlighted with a playhead marker.

Playback Speed

Control playback speed to review conversations faster:

• 0.5x — Slow down for detailed review
• 1x — Normal speed
• 1.5x — Quick review
• 2x — Fast scan

Speaker-Tagged Waveforms

The timeline displays colour-coded waveforms for each speaker. You can see at a glance who spoke when, how long they spoke, and when there were gaps in the conversation. Each speaker gets a unique colour.

Synced Transcript

If transcription was enabled on the channel, the transcript scrolls in sync with audio playback. Features include:

• Click-to-seek — Click any transcript line to jump to that moment in the audio
• Speaker labels — Each line is attributed to the correct speaker
• Timestamps — Every line includes a precise timestamp

Keyword Search

Search within the transcript to find specific topics or decisions:

1. Click the search icon in the replay player
2. Enter a keyword or phrase
3. Results highlight in the transcript with navigation arrows
4. Click a result to jump directly to that moment

Use Cases

• Catch up on missed meetings — Review a 60-minute standup in 3 minutes at 2x speed, using the transcript to skip to relevant sections
• Onboarding — New team members can listen to past briefings to build context quickly
• Compliance audit — Verify what was said during regulated conversations with full speaker attribution
• Training — Review sales calls, support conversations, or team discussions for coaching
• Dispute resolution — Check exact quotes and context when disagreements arise

Audio Quality Data

Each replay session includes quality metrics:

• MOS scores per participant
• Jitter and packet loss data
• Connection quality indicators

This helps administrators identify quality issues and improve the experience for future conversations.

Next Steps

• Recording Guide — Enable recording on your channels
• Transcription Guide — Add searchable text to your recordings
• Recording Add-on — Pricing and retention policies