Billing & Subscriptions

Manage your whoot. subscription entirely self-serve — add users, review invoices, monitor usage, and update payment methods without a support ticket.

Pricing Model

whoot. uses a single, all-inclusive plan:

• £9 per user per month (excl. VAT) — One price, everything included: push-to-talk, recording, transcription, and dial-out
• Recording — 30-day retention included with every user
• Transcription — 500 minutes per user per month, pooled across your team
• Channel Dial Out — 100 minutes per user per month, pooled across your team

No separate add-ons, no per-channel fees. Visit the Pricing page for full details, or see the Plan & Pricing Guide for an in-depth explanation.

Pooled Allowances

Transcription and dial-out minutes are pooled across your entire team. For example, a 10-user workspace gets:

• 5,000 transcription minutes per month (10 users × 500 min)
• 1,000 dial-out minutes per month (10 users × 100 min)

It doesn't matter which users consume the minutes — the pool is shared. You can monitor usage in real time from your billing dashboard.

Overage Billing

If your team exceeds its pooled allowance in a billing period, overage minutes are billed at the end of the cycle:

• Transcription overage — £0.01 per minute (excl. VAT) beyond your allowance
• Dial-out overage — £0.03 per minute (excl. VAT) beyond your allowance

You'll receive email warnings at 50%, 80%, and 100% of your allowance so there are no surprises. Administrators can also disable overage on a per-feature basis — when the allowance is exhausted, the feature pauses until the next billing period.

Free Trial

Every new workspace starts with a 14-day free trial:

• Full feature access — no limits
• No credit card required
• When the trial ends, your workspace pauses (data is preserved, not deleted)
• Add a payment method at any time to continue — no re-setup needed

Managing Users

User licences are managed automatically:

• Adding users — When you invite a new member, a licence is added automatically. Billing is pro-rated to the day. Your pooled allowances increase immediately.
• Removing users — When you remove a member, their licence is released. You receive a pro-rated credit. Allowances adjust at the next billing period.
• No manual licence management — You don't need to pre-purchase a specific number of licences

Feature Controls

All features are included in every plan, but administrators can control which features are active per channel:

1. Navigate to the channel settings
2. Toggle recording, transcription, or dial-out on or off
3. Features take effect immediately — no billing changes when toggling (usage is metered against your pooled allowance)

Invoices

View all past invoices in Settings → Billing → Invoices. Each invoice includes:

• Itemised breakdown of all charges
• User count and proration details
• Transcription minutes used and any overage charges
• Dial-out minutes used and any overage charges

Invoice Preview

Before your next billing cycle, you can preview the upcoming invoice. This shows exactly what you'll be charged, including any mid-cycle additions or removals and current overage usage.

Payment Methods

Add and manage credit cards in Settings → Billing → Payment Methods. whoot. supports:

• Visa, Mastercard, American Express
• 3D Secure for additional payment authentication
• Multiple cards — set a default for automatic billing

Pro-rated Billing

All user changes are pro-rated to the day:

• Add a user on the 15th? You pay for half the month.
• Remove a user on the 20th? You get a credit for the remaining days.

No rounding up. No gotchas. You pay exactly what you should.

Volume Discounts

For larger deployments (50+ users), contact us for volume pricing. We offer custom packages for enterprises, agencies, and MSPs.

Next Steps

• Plan & Pricing Guide — Full breakdown of what's included
• Recording — Setup and capabilities
• Transcription — AI-powered speech-to-text
• Channel Dial Out — PSTN connectivity