Analytics and insights
Data-driven management, for the response and for the platform underneath it.
Measure how your organisation responds, and how the platform performs.
- Call quality metrics
- Monitor MOS scores, jitter, packet loss and latency in real time. Identify quality issues before users report them.
- Usage analytics
- Track room activity, peak hours and user engagement. Understand how your team communicates over time.
- AI-powered insights
- Automatic detection of patterns across rooms and incidents: recurring hotspots, communication bottlenecks and optimisation opportunities.
- Team dashboards
- Visual dashboards for managers and administrators. Compare team activity, room utilisation and adoption trends.
- Quality and usage thresholds
- Set thresholds for call-quality degradation, unusual activity or usage spikes: monitoring for the platform itself, separate from emergency alerting.
- Historical reporting
- Access 90 days of historical data. Export reports for after-action reviews, executive briefings, compliance audits and capacity planning.